How we're supporting our clients (COVID-19)

We wanted to advise our clients of the measures we’ve put in place as a result of the COVID-19 pandemic.

As an international business, we’ve been monitoring the situation and the evolving guidance for some weeks now to ensure the well-being of our staff and our clients.

Following a successful trial of our business continuity plan on March 11, we made the decision to close all our offices and have everybody work from home from March 16.

We want to reassure you that, since our teams began working remotely, we have not experienced any disruption to the service we provide to clients.

With employees all over the world, all our teams are able and accustomed to working from home. They have secure access to our systems and platforms to carry out their duties as normal from wherever they are based.

What this means for you

Meetings
We’re hosting all our client meetings using the video-conferencing platform Microsoft Teams.

Customer support
Our SLAs remain the same and you can continue to access Kalibrate support through the usual channels:

• Raise a support ticket either through our customer portal: click here
• Or email us at TechnicalSupport@Kalibrate.com

We’re continuing to work on new client installations and upgrades with no disruption.

We also wanted to reassure you that we have enough resource across our Development, Customer, Support, and Operations teams to continue to provide support to you in the event of employee illness. Should we see a need, we will move resources across teams to support critical activities, ensuring customer live operations will be our priority.

Our business partners

We’ve been working with our business partners to ensure they have appropriate continuity plans of their own, allowing us to continue to operate as normal. We’re confident they have appropriate measures in place to ensure their supporting services are not adversely affected. We’ve also worked with our hosting providers who have shared their plans with us and we are confident they can continue to support our hosting requirements.

If you have any questions or if there is anything we can help you with — please don’t hesitate to contact your Client Services Manager.