Meet the Kalibrate team: Tyler Banville, Client Solutions Specialist

At Kalibrate, we believe our success is driven as much by our people as our technology. Here, we meet Tyler Banville, our Client Solutions Specialist, and find out more about his role at Kalibrate.

——————————-

What’s your role at Kalibrate?

On a typical day I leading the Kalibrate Client Solutions team to ensure we are responding to new tickets and checking in on the progress of previously submitted tickets. I am also jumping on support calls, leading training sessions, completing/outlining QA, and updating support documentation.

It’s a very varied role – a lot of the time we’re understanding the needs of customer and either creating the solutions ourselves or providing the training so the client can take action in-house. I also help manage communication between departments.

What does a typical day look like?

I love being able to help people accomplish their goals and resolve their issues. Finishing a big project and reflecting on what we’ve achieved for the client is extremely satisfying.

It is also awesome to work with some of the large companies we have as clients. They’re forward-thinking, innovative businesses, and we like to think we play a part in helping them do even more.

Why did you choose to join Kalibrate?

I chose to join TAS (now Kalibrate) because of the culture of the company. TAS had a very down to earth but entrepreneurial culture.

That was very appealing to me. Everyone on the team seemed very close, like family – and that’s exactly how it turned out!

Where do you see the retail markets heading?

I see retailers getting better with offering high level customer service and experiences in their brick and mortar locations.

I also expect there to be a continued shift in fulfilment and distribution. I see home delivery, curb-side pickup, and smaller retail footprints being the way of the future.