The Kalibrate retail round-up: October 2023
Tropical Smoothie Cafe’s not-so-secret formula to rapid growth
We always like to hear success stories from concepts growing while delivering a great product to their customers. QSR Magazine has an excellent write-up of Tropical Smoothie Café’s expansion in recent years.
How brick-and-mortar retailers leverage e-commerce to keep pace
Forbes has run a great write up from Suresh Krishna, president and CEO at Northern Tools on the value of strong e-commerce strategy. Covering customer service and advice, fulfilment, experience, and differentiation, it covers many of the key points executives should consider when optimizing customer interactions across channels.
HomeGoods turns off online lights to brighten in-store experience
Of course, there are two sides to every coin… HomeGoods believes its customers get the best experience of their products through in-store visits and is closing down its online operation. The reasons are all sound and demonstrate the value of having complete visibility on how channel sales interact.
UK police to treat shoplifting like organized crime
The UK has seen a significant increase in shoplifting as inflation continues to bite. Now, a team of specialists is being assembled to gain intelligence on the gangs behind the phenomenon in a bid to stamp it out.
Costco ventures into the unknown with brand new range in Australia
Customers of wholesaler Costco can now get a little extra – if they happen to be in Australia. Costco is adding cars and motorbikes to its discount offering. Autoconnect will give members exclusive access to cut-price vehicles across Australia by the end of the year.
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