The Kalibrate retail round-up: April 2024

In this monthly feature, we look across the industry and mainstream news to uncover some stories of note that we think are worth your attention.

Honey, We Shrunk The World (With Data) – Charles Wetzel, Kalibrate CEO, in Forbes.

Our very own Charles Wetzel talks about the explosion of data in the past few decades and why we can know more about markets globally than ever before.

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The fried chicken is in New York. The cashier Is in the Philippines.

DNYUZ’s write up of New York QSRs using virtual assistants based in the Philippines is well worth your time. The model, based on overseas call centers, is designed to help maximize small retail spaces and improve store efficiency. We’ll see how this one plays out.

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Customers shoulder burden of California’s fast-food wage spike.

Following the introduction of a $20 fast food minimum wage in California, early signals are restaurants are passing the cost on to consumers. QSR Magazine’s analysis is a good starting point for those looking to understand the impact.

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Eyebuydirect opens first physical location.

We’ve seen a gradual shift of previously online-only retailers testing brick and mortar locations, particularly in the optical space. Eyebuydirect becomes the latest with a deployment in Orange County, California.

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Bath & Body Works opens first store in London.

Beauty retailer Bath & Body Works is setting its sights on international growth as one of its key growth drivers, kicking off with a new store in London. The new store is one of five current locations which promise immersive store experiences.

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Raising Cane’s Explosive Growth Begins and Ends with Culture

Our client, Raising Cane’s, remarkable growth hinges on its culture of open communication, led by co-CEO and COO AJ Kumaran. The company’s internal app, “One Love Crew,” fosters engagement among employees, reflecting Kumaran’s commitment to dialogue at all levels. This culture has propelled financial success, with projected systemwide sales exceeding $4.5 billion in 2024 and consistent positive same-store sales growth for over 15 years.

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