The Kalibrate retail round-up: October 2023

Tropical Smoothie Cafe’s not-so-secret formula to rapid growth 

We always like to hear success stories from concepts growing while delivering a great product to their customers. QSR Magazine has an excellent write-up of Tropical Smoothie Café’s expansion in recent years.  

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How brick-and-mortar retailers leverage e-commerce to keep pace 

Forbes has run a great write up from Suresh Krishna, president and CEO at Northern Tools on the value of strong e-commerce strategy. Covering customer service and advice, fulfilment, experience, and differentiation, it covers many of the key points executives should consider when optimizing customer interactions across channels.  

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HomeGoods turns off online lights to brighten in-store experience 

Of course, there are two sides to every coin… HomeGoods believes its customers get the best experience of their products through in-store visits and is closing down its online operation. The reasons are all sound and demonstrate the value of having complete visibility on how channel sales interact.  

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UK police to treat shoplifting like organized crime 

The UK has seen a significant increase in shoplifting as inflation continues to bite. Now, a team of specialists is being assembled to gain intelligence on the gangs behind the phenomenon in a bid to stamp it out.  

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Costco ventures into the unknown with brand new range in Australia 

Customers of wholesaler Costco can now get a little extra – if they happen to be in Australia. Costco is adding cars and motorbikes to its discount offering. Autoconnect will give members exclusive access to cut-price vehicles across Australia by the end of the year. 

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